Refund policy

Last updated January 02, 2025

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 RETURNS

 All returns must be postmarked within thirty (30) days of the purchase date. Products must be at least half full to qualify for a refund.

 RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

 

Sophia Dee Skincare

Attn: Returns

4 Applehead Island Dr

Horseshoe Bay, TX 78657

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 EXCEPTIONS    

For defective or damaged products, please contact us at SophiaDeeSkincare@gmail.com to arrange a refund or exchange. 

 QUESTIONS

 If you have any questions concerning our return policy, please contact us at: 

SophiaDeeSkincare@gmail.com